Having difficulties connecting to the internet? Follow these quick tips to regain connectivity:
Please note: If some devices are connected but others are not, then this is most likely a device issue. If none of your devices are connecting, then the problem most likely lies with the modem.
1. Restart Your Device
This simple step often resolves minor issues relating to connectivity. You may also try shutting down the device completely and then waiting a few minutes before restarting.
Also, if you are using Wi-Fi, disconnect manually from the Wi-Fi connection and reconnect. Ensure that your device is within good range of the modem’s Wi-Fi.
2. Restart Your Modem
Use the power button at the back of your modem to perform a restart. If your modem has no power button, unplug your modem's power cord from the socket. If you have an additional router or Wi-Fi extenders, restart, then wait one full minute before plugging the modem back in; wait for the lights on your modem to turn solid green. If you unplugged your router, plug it back in and wait for it to connect to the modem.
You can now wait for 5 minutes to allow the modem to regain connection and provide signal to your devices.
3. Check your Cables
Modem lights are still not coming on solid? Ensure all power cables and wires are firmly attached to the correct ports.