If you're having difficulty connecting to the internet, follow these quick tips on how you can get it back and connected.
If some devices are connected but others are not, then this is most likely a device issue. If none of your devices are connecting, then the problem most likely lies with the modem. Follow the steps below, in the order they appear, to try to fix the issue.
1. Restart Your Device
This simple step often resolves minor issues relating to connectivity. You may also wish to try shutting it down completely and then waiting a few minutes before restarting.
Also, if you are using Wi-Fi, disconnect manually from the Wi-Fi connection and reconnect.
2. Restart Your Modem
Using the power button on the back of your modem, restart the modem. If your modem has no power button, unplug your modem's power cord from the socket. If you have an additional router or Wi-Fi extenders, restart then wait one full minute before plugging your modem back in. Wait for the lights on your modem to turn solid green. If you unplugged your router, plug it back in and wait for it to connect to your modem.
You can now wait for 5 minutes to allow the modem to regain connection and provide signal to your devices.
Modem lights still not coming on solid? Ensure all power cables and wires are firmly attached to the correct ports.